Policy Wording — for policies purchased:
Calls are charged at 10p per minute from a BT landline. Mobiles and other network charges may vary.
Lines are open:
Monday to Friday 8am–9pm
Why do we charge fees?
We charge fees to cover the costs involved in setting up, servicing and cancelling a policy. This includes administration costs, printing and postage costs.
Details of our fees
The figures below are the fees for our services only. Your insurer may also apply a premium for any ammendments to your policy.
Each fee is payable at the time of the transaction to which it relates.
|Arranging your new policy||£20|
|Additional charges are made for:|
|Call centre arrangement fee||£12.50|
|Arranging your car renewal||£20|
|Arranging your bike renewal||£5|
|Amendments to your policy made by you|
|Add / amend an accident or convictions||£0|
|Amend vehicle security||£0|
|Amend day time / over night parking||£0|
|Amend name / marital status||£0|
|Correct an error by one of our advisers||£0|
|Adding / amending financial interest (home)||£0|
|Change of registration number||£20|
|All other amendments not listed above||£25|
|Amendment to your policy made by our Business Administration Team|
|As part of our new business process our Business Administration Team will check your information and may have to make amendments to your policy to correct the information we hold. Any amendments made as a result of these checks will result in payment of our administration fee.||£25|
|Cancellation (after 14 days) if you take up alternative cover from Hastings Direct||£0|
|Cancellation (after 14 days)||£45|
|Sent via e-mail or fax||£0|
|Resent by post due to not being received within 6 weeks of the start of the policy||£0|
|Sent via post||£5|
|Method of payment charge|
|Payments by debit card||0%|
|Payments by credit card||1.25%|
* If we give a discount on our fees and/or the insurer's premium at the inception of your policy, and the policy is subsequently cancelled, we shall be entitled to reduce the amount of any refund to enable us to reclaim the unused portion of the discount.