Our fees

Why do we charge fees?

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy. This includes administration costs, printing and postage costs.

Details of our fees

The figures below are the fees for our services only. Your insurer may also apply a premium for any ammendments to your policy.

Each fee is payable at the time of the transaction to which it relates.

Policy arrangement
Arranging your new policy£20
Call centre arrangement fee£12.50
Arranging your car renewal£20
Arranging your bike renewal£5
Amendments to your policy made by you
Add / amend an accident or convictions£0
Amend vehicle security£0
Amend day time / over night parking£0
Amend mileage£0
Amend name / marital status£0
Correct an error by one of our advisers£0
Adding / amending financial interest (home)£0
Change of registration number£20
All other amendments not listed aboveUp to £25
Amendment to your policy made by our Business Administration Team
As part of our new business process our Business Administration Team will check your information and may have to make amendments to your policy to correct the information we hold. Any amendments made as a result of these checks will result in payment of our administration fee.Up to £25
Cancellation (after 14 days) if you take up alternative cover from Hastings Direct£0
Cancellation (within 14 days)£25
Cancellation (after 14 days) *£45
Duplicate documentation
Sent via e-mail or fax£0
Resent by post due to not being received within 6 weeks of the start of the policy£0
Sent via post£5
Failed payments
Direct Debit£20

* We'll reduce the fee to £25 if you cancel within the 14 day cooling off period, whether cover has commenced or not. If we give a discount on our fees and/or the insurer's premium at the inception of your policy, and the policy is subsequently cancelled, we shall be entitled to reduce the amount of any refund to enable us to reclaim the unused portion of the discount.